Digital Delivery & Provisioning Policy

1. Nature of Products & Electronic Delivery

StoreKoo ("StoreKoo", "we", "us", or "our") is a Software-as-a-Service (SaaS) cloud platform providing digital e-commerce website building, hosting, analytics, and store management software tools for businesses.

All subscriptions and paid plans offered directly by StoreKoo (including Starter, Pro, and custom subscription tiers) are 100% digital software services. There are strictly no physical products, merchandise, parcels, or physical shipments sold or fulfilled by StoreKoo.

2. Immediate Automated Provisioning (Instant Delivery)

Because StoreKoo is a cloud-based software platform, access to your purchased subscription is delivered electronically and immediately:

3. Merchant of Record & Billing

For international transactions and credit/debit card subscriptions, our order process is conducted by our authorized online reseller Paddle.com (Paddle.com Market Ltd.). Paddle acts as the Merchant of Record for StoreKoo software subscriptions.

Paddle handles billing verification, global tax compliance, and automated software licensing delivery. Paddle is exclusively the Merchant of Record for StoreKoo B2B SaaS software subscriptions.

4. Physical Goods Sold by Independent Merchants (Storefronts)

StoreKoo enables independent entrepreneurs to build and host their own online stores. If you are an end-consumer purchasing physical merchandise (e.g., clothing, organic goods, electronics) from an independent merchant store built with StoreKoo:

• Merchant Fulfillment: The individual merchant operates as the merchant of record for their physical goods and is solely responsible for packaging, shipping, delivery timelines, and courier handling (via services like Pathao or SteadFast).
• No Paddle Involvement in Retail Merchandise: Retail physical goods sold on merchant storefronts are never processed through Paddle.com. Merchants manage their own independent local payment gateways (bKash, Nagad, Cash on Delivery).
• Tracking & Order Support: For queries regarding a physical package purchased from an independent store, customers should contact the store owner directly using the phone number, email address, or social channels published on their store invoice.

5. Technical Delivery Issues & Support

If you subscribe to a StoreKoo paid plan and do not see your account upgraded immediately due to a network delay or browser timeout:

1. Refresh your browser and verify your account at storekoo.com/dashboard.
2. Check your email inbox and spam folder for the digital invoice confirmation.
3. If access has not been updated within 15 minutes, email our support desk at [email protected] with your transaction reference. Our technical operations team will immediately verify and activate your license manually.