Privacy Policy

1. Introduction

This Privacy Policy explains how StoreKoo collects, uses, stores, and protects information when you use our platform and services.

By using StoreKoo, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use StoreKoo, we may collect the following types of information:

Account Information

• Name
• Email address
• Phone number, where provided
• Account credentials
• Business and store information

Store and Business Information

• Store name and description
• Business information
• Product information
• Product images
• Pricing and inventory information
• Store settings and customization data

Order Information

When customers place orders through a StoreKoo-powered store, information necessary to process the order may be collected, including name, phone number, delivery address, order details, and payment-related information provided by the customer.

Technical Information

We may automatically collect limited technical information such as IP address, browser type, device information, operating system, log information, and information about interactions with the platform.

3. How We Use Information

We may use collected information to:

• Create and manage accounts.
• Provide and operate StoreKoo services.
• Process and manage orders.
• Provide customer and merchant support.
• Send account-related emails and notifications.
• Send verification codes and security communications.
• Monitor and improve platform performance.
• Detect fraud, abuse, and security threats.
• Enforce our Terms & Conditions.
• Comply with applicable legal obligations.

4. Email and Verification

We may use your email address to send account verification messages, one-time passwords (OTPs), order-related communications, service notifications, and other necessary transactional messages.

Transactional emails are necessary for operating certain StoreKoo features and are different from optional promotional communications.

5. How We Share Information

StoreKoo does not sell users' personal information to third parties.

We may share information with trusted service providers when necessary to operate StoreKoo, such as hosting, infrastructure, email delivery, payment processing, analytics, security, and other technology providers.

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or to protect the rights, security, and property of StoreKoo, our users, or others.

6. Merchant and Customer Data

StoreKoo provides merchants with tools to operate their stores. Merchants may have access to information submitted by their customers through their StoreKoo-powered stores, including information necessary to fulfill orders.

Merchants are responsible for handling customer information appropriately and in accordance with applicable laws and their own privacy practices.

7. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent abuse, and comply with applicable legal obligations.

9. Cookies and Similar Technologies

StoreKoo may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand platform usage, and maintain security.

10. Third-Party Services

StoreKoo may use third-party services to provide infrastructure, email delivery, payment processing, analytics, security, and other functionality.

These third parties may process information according to their own privacy policies and applicable agreements.

11. Children's Privacy

StoreKoo is intended for businesses and users who are legally permitted to use the service. We do not knowingly collect personal information from children in violation of applicable law.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or other appropriate handling of your data.

Requests can be made through the contact information provided by StoreKoo.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact StoreKoo through the contact information provided on our website.